---
title: Why am I not seeing the riders photo when onboarding them?
description: The confirmation screen was not completed.  See screenshot below...   In Revl app, Steps needed to onboard - 1.  Select package 2.  Enter Name and Email Address At this screen, you need to swipe left
---

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# Why am I not seeing the riders photo when onboarding them?

The confirmation screen was not completed.  See screenshot below...

 

In Revl app,

Steps needed to onboard -

1.  Select package

2.  Enter Name and Email Address

At this screen, you need to swipe left to see the confirmation page (see below)

![Screenshot 2022-05-23 at 8.10.52 AM-1](https://help.revl.com/hs-fs/hubfs/Screenshot%202022-05-23%20at%208.10.52%20AM-1.png?width=688&name=Screenshot%202022-05-23%20at%208.10.52%20AM-1.png)

 

Confirmation Page (if you don't see this screen, the onboarding is not complete.

![Screenshot 2022-05-23 at 8.11.14 AM-1](https://help.revl.com/hs-fs/hubfs/Screenshot%202022-05-23%20at%208.11.14%20AM-1.png?width=688&name=Screenshot%202022-05-23%20at%208.11.14%20AM-1.png)

 

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    - [iPad / Kiosk System](https://help.revl.com/en/knowledge/hardware-troubleshooting?hsLang=en#ipad-kiosk-system)
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- [WTM Installation Requirement](https://help.revl.com/en/knowledge/wtm-installation-requirement?hsLang=en)
- [WTM Troubleshooting](https://help.revl.com/en/knowledge/wtm-troubleshooting?hsLang=en#main-content)

    - [System Feedback](https://help.revl.com/en/knowledge/wtm-troubleshooting?hsLang=en#system-feedback)
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- [Skydiving](https://help.revl.com/en/knowledge/skydiving?hsLang=en)

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